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Clean Clothes

FAQ

How much does it cost?  

Our service is $2.80 per pound of laundry received for standard laundry. Standard laundry includes pants, shirts, socks, towels, sheets, and other linens. If you have larger laundry such as bed comforters, large blankets, drapery sets, sofa cushion covers, pillows, etc... these are all billed by the item at different rates.

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How does the service work?

The way our service works is, we come to you to pick up your laundry usually between 8-10 a.m. We just ask that you place your laundry in disposable plastic bags and place them outside of your front door. Once we receive your laundry we will do all the spot treating, washing, drying, and folding. We will then place your laundry in our Washed Wright reusable laundry bag and return it to you that same day usually between 3-6 p.m.

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When will my laundry be returned?

We will return your laundry the same day we pick it up. Usually your laundry will be returned between 3-6 p.m.

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Do I need to be home when you return my laundry?

No, we will leave the laundry by your front door.

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How can you guarantee the laundry will be complete same-day?

We work based on appointment only. This way we can ensure your laundry is Washed Right and returned the same day.

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How do I set up my first appointment?

You book your appointment online or by giving us a call at 804-664-4010.

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What soaps do you use?

We wash in natural plant-based detergent that is both dye and fragrance-free so all you will get back are clean clothes.

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Can I send my own laundry soap?

Yes, Just let us know that you will be including it and place the soap outside with your laundry.   Our driver will pick up your laundry soap and the soap will be returned with your laundry

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Do you use dryer sheets?

No, we do not use dryer sheets as they often contain chemicals

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I have a lot of clothes. Are you sure you can get them all done same-day?

No worries if you believe you have more than 100 pounds of clothes, which is about 5 large laundry baskets full of clothing, just give us a call and we will ensure your laundry is completed same-day.

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I have some clothing that I would like washed and/or dried differently.  How do I let you know?

We completely understand! We typically wash and dry in medium water temperature and dryer settings.  If you would like to have them washed or dried differently we just ask that you place those items in a separate bag with the wash and dry requirements.  We have three water temperatures (High, Medium, and Low) and four dryer settings (High, Medium, Low, and Delicate-very low to no heat). 

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Can you hang dry items?

Unfortunately, we do not hang dry items but we can tumble dry them using our delicate cycle which uses very low to no heat.

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I have a special request for how to wash or dry my clothes.  How can I let you know?

We create a laundry profile for every client and if you have a special request we will do our best to accommodate your request.  Just give us a call at 804-664-4010 and we will add your approved request to your laundry profile.

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Do you wash or dry other customer's laundry with my laundry?

Ewww, never! Your laundry will only be washed and dried with your laundry

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I would like some or all of my laundry placed on hangers.  Can you do this?

Yes, if you provide the hangers when we pick up your laundry and please let us know which clothing should be hung.

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